Refund and Return Policy

We want our refund and warranty terms to be clear before you purchase. Please review the following conditions carefully.

1. 30-Day Money-Back Guarantee for Unused Products

You may request a refund within 30 days of receiving your order if the product is unused and uninstalled.

To qualify, the product must be:

• In the same condition in which it was received

• Unused and uninstalled

• Uncut and unmodified

• Inside its original packaging

• Returned with all parts and accessories

• Accompanied by proof of purchase

To request a return, email slopeglow0@gmail.com with your name and order number. If your return is approved, we will provide instructions for sending the product back.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.

Products returned without prior approval will not be accepted.

2. No Refunds After 30 Days

All sales become final 30 days after the confirmed delivery date. Refund or return requests submitted after this period will not be accepted.

Without the optional 30-Day Warranty, products that have been installed, used, cut, modified, or damaged are not eligible for a refund.

3. Optional 30-Day Warranty for Any Damage

Customers who purchase SlopeGlow’s optional 30-Day Warranty may request a refund if the covered product experiences any genuine physical damage during the 30-day coverage period.

The warranty:

• Begins on the confirmed delivery date

• Covers installed and used products

• Covers physical damage regardless of how it occurred

• Provides one approved claim per covered product

• Must be purchased with the original order

• Applies only to the product listed on that order

To submit a warranty claim, email slopeglow0@gmail.com within 30 days of delivery. Include your order number, an explanation of what happened, and clear photographs or videos showing the damage.

We may require the damaged product and all remaining components to be returned before approving the refund. If approved, the purchase price of the covered product will be refunded to the original payment method.

Original shipping charges and the warranty fee are non-refundable. The warranty does not cover products that are lost, stolen, discarded, unavailable for inspection, or involved in a fraudulent claim.

No warranty claims will be accepted after the 30-day coverage period.

Damaged, Defective, or Incorrect Orders

Inspect your order immediately after delivery. If it arrives defective, damaged during shipping, or different from what you ordered, contact slopeglow0@gmail.com as soon as possible.

Include your order number and clear photographs of the product, packaging, and shipping label so we can review the issue.

Exchanges

We do not process direct exchanges. If an unused product qualifies for return, you may return it and place a separate order for the product you want.

Refund Processing

We will notify you after receiving and inspecting your return or warranty claim. Approved refunds will be sent to the original payment method within 10 business days.

Your bank or payment provider may require additional time to process the transaction. If more than 15 business days have passed since your refund was approved, contact slopeglow0@gmail.com.

Legal Rights

Nothing in this policy limits any consumer rights or remedies that cannot be excluded under applicable law. If a provision of this policy conflicts with mandatory consumer law, the legal requirement will apply.

Contact Us

For questions about returns, refunds, or warranty claims, contact:

SlopeGlow
Email: slopeglow0@gmail.com